Mehr Effizienz und Automatisierung dank Generative AI

How AI agents are revolutionising our working world

AI agents communicate with and control apps, code or databases – partially or highly autonomously – and therefore make companies more efficient. However, a solid business case is needed.

09.11.2023Text: bbv0 Comments

An employee has a job description, but an AI agent has a task. An employee has a profile and a skill set, while an AI agent has a character and a tool set. An employee has intelligence, an AI agent has … ChatGPT The discussion as to whether progress in generative artificial intelligence will soon make employees redundant is partly contentious and partly pragmatic. The hype surrounding ChatGPT and such like obscures the central question: How can generative artificial intelligence make us faster and better, i.e. more efficient, in our everyday lives? The answer is: with AI agents.

AI levels: from simple to highly autonomous

AI agents are virtual employees with a task that they can complete autonomously and in a human-like manner thanks to their character, tool set and basic intelligence. The basic intelligence, the brain of the AI agent, is typically a Large Language Model (LLM), such as ChatGPT, or another generative AI model.

Conversation with an advanced agent

So how does an AI agent actually work?

Three possible agent levels:

Level 1: A simple AI agent that helps to compose tweets. It is based on ChatGPT, for instance, and is trained and programmed to write tweets for a specific target group with a certain tone and in a defined form. Its character, for example, includes the creativity the AI agent demonstrates in responding to queries.

Level 2: An enhanced AI agent that has access to a company’s knowledge base and to the Internet. It decides autonomously whether to use the customer’s own database or an online search to respond to a query.

Level 3: An advanced AI agent that can use a variety of tools to complete its task and acts highly autonomously. It interacts with and controls other apps, code or databases outside of the chat window. It adapts and iterates its steps and tools until a possible solution is achieved.

Conversation with an advanced AI agent who has access to various tools and iteratively searches for a solution.

Powerful allies

AI agents make powerful allies when used properly and backed by a solid business case. For example, they offer the possibility of centralising all company data and documents and making them accessible throughout the company via a single interface. This prevents knowledge silos.

Confidential company data and employee interactions with the AI agent are protected thanks to role-based access and security protocols. This is crucial since current studies show that data protection and security concerns are the main reason why there are still so few companies experimenting with AI.

Finally, automation and the self-service capabilities of AI agents accelerate internal processes. This enables entire teams to focus more intensively on strategic tasks.

The expert

Joel Barmettler

As an AI engineer at bbv, Joel Barmettler combines the technological possibilities of artificial intelligence with entrepreneurial foresight. He works as part of bbv’s AI team on enhancing AI applications and integrating business data into language models.

The expert

Marius Högger

Marius Högger is a software engineer and data scientist at bbv in the area of finance and transport. Together with Cedric Klinkert, he leads bbv’s data science community and works on applications that use AI technologies.


Of data, use cases and the acceptance of AI

Data, data, data! The secret to successful use of AI in your SME

Why artificial intelligence is trending

“The real AI hype is yet to come”

Digitalised customer processes

How augmented reality improves the customer experience

Customer Experience

Comment on article


Sorry, so far we got only content in German for this section.


Sorry, so far we got only content in German for this section.